Verification Policy

Business Verification Policy

Effective Date: May 22, 2026

In short: most businesses on Clinket have not been verified by Clinket. A business shows the Verified business mark only after Clinket’s team has checked it as described below. Even then, Clinket does not guarantee the business or its work, so please use your own judgement before you book.

1. What “Verified business” Means

Clinket’s team may mark a business as Verified business after checking the business’s registration, the owner’s identity, and the business’s licence and insurance where its trade requires them. Customers see the mark with the words “Clinket has confirmed this business’s identity.”

  • The mark is given only by Clinket’s team. It is never part of any plan and cannot be bought.
  • When other things are equal, a verified business may appear slightly higher in search results.
  • Clinket can remove the mark at any time, for example if information changes or turns out to be wrong.

2. What Verification Does Not Cover

Clinket does not carry out police verification or criminal record checks, inspect premises, check references, test skills, or keep checking licences and insurance after the mark is given. The mark confirms only what our team checked at the time. It does not guarantee that a document is genuine, that the business is still in good standing, or the quality, safety or honesty of its work. A business without the mark has simply not been verified; that does not mean anything is wrong with it.

Confirming an email address or phone number with a code, which every account does, only shows that someone can receive messages there. It is not business verification.

3. Other Marks You May See

  • From Clinket: a service Clinket provides itself.
  • Clinket Preferred: chosen by the Clinket team.
  • Clinket Partner: an established provider in the Clinket network.
  • New: recently joined Clinket in this area.

These marks are given by Clinket’s team or worked out automatically. None of them can be bought, and none of them means that the business has been verified.

4. Business Profiles Set Up by Clinket

Some profiles are set up by Clinket from publicly available information before the business has joined. They are labelled “Set up by Clinket from public information”, have not been checked by the business or verified by Clinket, and may be out of date. Customers cannot book these businesses online until the business claims its profile.

  • Anyone can use Report wrong info to tell us that something is not right.
  • The business can claim the profile with Is this your business? or with the link in our email. To claim it, the business must prove it can receive messages at the business email address we have on file, or at the phone number if we have no email address. Links we send by email work for 60 days.
  • Once it has claimed the profile, the business can correct it. The business can also ask us to remove the profile, whether or not it has claimed it, by emailing support@clinket.com.
  • Until a profile is claimed, Clinket contacts the business by email only, never sends it marketing, and includes a link in every email to stop further emails.

5. Documents We May Ask For

If we offer to verify your business, we may ask you for some of the following. We will tell you how to send them safely.

  • Government-issued identity documents.
  • Business registration documents.
  • Trade licences or permits.
  • Professional certificates.
  • Business tax documents where applicable.
  • Insurance certificates where applicable.

You share these documents by choice. We keep them with restricted access, only for as long as we need them for verification, to resolve disputes and to meet legal obligations, and we handle them under applicable privacy law.

6. Your Responsibilities and Our Actions

Every business remains fully responsible for holding valid licences, keeping insurance and following every law that applies to its work, whether or not it is verified. Clinket may refuse documents that are blurred, expired, mismatched, altered, suspicious or incomplete, may refuse or remove a mark, and may suspend or permanently remove a business that gives forged or false information.

7. Changes and Questions

We will update this policy when the way we verify businesses changes. If you have questions, email support@clinket.com.